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How to write a complaint letter in the SCRAP format
Writing - Tutorials for Writting

How to write a   complaint   letter in the SCRAP  format

These days , many people begin to catch fish in the lake behind your house. What makes you worried most is they use electricity to catch fish. A lot of fish died and floated on the water surface. Other animals such as frogs, toads, and even birds also died from electric shock waves. You think that local authorities should prohibit and fine heavily anyone catching fish in this way .


Now, write a letter to the head of the local authorities to complain about the way of catching fish in the lake behind your house . Following SCRAP format .

1. How is the SCRAP  format - Introduce the format of a complaint:

How to write a   complaint   letter in the SCRAP  format

S = Situation: states the reason for writing

C = Complication: mentions the problem

R = Resolution: makes a suggestion

A = Action: talks about future action

P = Politeness: ends the letter politely

Mr.   Nhat   wrote   a   complaint   letter   to   the director  of  L&P  Company  in  Ho  Chi  Minh City.  The  five  sections  of  the  letter  are  not  in the  right  order.  Label  each  section  with  the  appropriate letter: S, C, R, A or P.

Dear Sir/Madam

R

I would suggest that your company should tell your  drivers  to  clear  up  all  the  trash  on  the ground before leaving.

S

I  am  writing  to  you  about  the  short  stop  of your  trucks  around  my  house  on  their  way  to  the north

A

I look forward to hearing from you and seeing good response from your company.

 

C

When the truck of your company  has  a short break  on  the  streets  around  my  house,  the drivers have left lots of garbage on the ground after  their  refreshment.  When  the  truck  leave the place, the ground is covered with trash and

a few minutes later there is smell and flies.

 

P

Faithfully,

Tran Vu Nhat

2. An short essay about problem of the fish of catching

Dear Mr. President,
I am writing to you about the problem of the fish of catching in the lake behind my house.
I am very worried because they use electricity to catch fish. A lot of fish died and floated on the water surface. Other animals such as frogs, toads, and even birds also died from electric shock waves.
I would suggest that the local authority should prohibit and fine heavily anyone anyone catching fish in this way
I look forward to hearing from you and seeing your response.
Yours faithfully,

2. An short essay about problem of having too many cars on the road

Dear Editor,

I am sick and tired of the traffic in this city! It is so bad that I can never  get anywhere on time. There are too many cars on the road, and most of  them have only one person in them.

Another  problem  is  the  buses.  They  are  so  old  and  slow  that  nobody  wants to take them. They are noisy and very dirty. You can't even see out  the windows!

Also, the taxi drivers are rude. They never know where they are going, and they take a long time to get someplace. Taxis are expensive, too. And the subway is just too crowded and dangerous. What are we going to do

George Grady

Oakville

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